Shipping policy

Order and Shipping 

 

Have you ordered one or more products on chakka London? We will then send the products to you as soon as possible in stable packaging. The following applies: 

 

If possible, we will send the order by mail. 

You can easily follow the status of your order through a Track & Trace code. It is also possible to send your package to Belgium! 

 

Shipping costs 

chakka London

 wants to keep the cost of shipping your order as low as possible. We do this by shipping small products in a bubble envelope instead of a box. Today you can store with free shipping over £25. 

 

Delivery method 

Parcels are shipped by PostNL and delivered on weekdays between 09:00 and 21:30. On Saturdays between 09:00 and 17:00. We ship small orders as much as possible by regular mail. You can choose to have the order delivered to a PostNL post office so you can pick up the package yourself. When placing your order, select "Pick up at a PostNL post office". However, this option will not appear if we send the order to you by regular mail. 

 

Alternative delivery address 

Want to order a product for someone else or have an order delivered to your workplace? Enter your desired delivery address in your account information. Are all the products you want to order in your shopping cart? Then click on "Go to step 2 - Your address details". Under address information, you must enter both a delivery address and a billing address. Have you ordered from chakka London before and want to use the same address information? Enter your login information and check "use my account information". The delivery and billing address will then be filled in automatically. 

 

Delivery time 

Due to Covid-19, delivery may be delayed. 

The average delivery time consists of 2 working days processing time and 6 working days delivery time. Are the products you ordered in stock? Then we will send the package to you the same (working) day. If a product is not in stock, it may take one to ten business days for the package to be shipped. If you choose to pay in advance by bank transfer, it often takes longer to receive your order. In the case of prepayment by bank, it takes one to three business days for us to receive payment. 

 

Ordered today = shipped today (if possible!) 

 

Return Policy (Refund Policy). 

 

We have a 14-day return policy, which means you have 14 days from the date of receipt of your order to request a refund. 
 
 To qualify for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You will also need the receipt or proof of purchase. 
 
 To initiate a return, please contact us via info@chakkalondon.com. Always include your order number. If your return is accepted, we will send you a return label and instructions on how and where to send your package. 

  • Items returned to us without first requesting a return will not be accepted. 

  • For items on sale or action, chakka London does not offer a refund option. However, it is possible to exchange the product or receive store credit. 

If you have questions about returns, you can always contact us via info@chakkalondon.com  
 
Damages and problems  
 
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the problem.  
 
Courier and customs charges 
 
1. We are not responsible for any delays caused by the courier service. 
 2. We are not responsible for any customs charges. 
 3. if an incorrect address is provided, the customer is always responsible for the incorrect delivery, or for returning the package to the factory. 
 4. we cannot guarantee that there are no additional charges when importing the products into the country of order. We recommend that you contact your local post office for more information. 
 
Shipping  
 
The customer is responsible for paying shipping costs if a product is returned.  
 
Refund  
 
We will notify you once we have received and reviewed your return and let you know whether or not the refund has been approved. If yes, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and process the refund. If more than 15 business days have passed since we approved your return, please contact us via info@chakkalondon.com